Gift CERTIFICATES?
PetPix PORTAL
Time Capsule STARSPawsitive FEEDBACK!
|
The Amazon Store at MillionDollarPetPix.com ( In association with Amazon.com )Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior List Price: $16.95 Amazon.com's Price: $11.53 You Save: $5.42 (32%)Prices subject to change. Availability: Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
Binding: PaperbackDewey Decimal Number: 303.69 EAN: 9780071446525 Edition: 1 ISBN: 0071446524 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 284 Publication Date: August 26, 2004 Publisher: McGraw-Hill Studio: McGraw-Hill Related Items:
Browse for similar items by category: Click to Display Editorial Review: Product Description: The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior . . Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. . . Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. . . Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: . .
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. . . Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance. . Average Rating:
 Rating:  - Still using these teachingsI forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly. Rating:  - The first half is a must-read.The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased ... Read More Rating: - Crucial ConfrontationThe book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers. Rating: - Great jobI appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book. Rating: - Daily problems solutionsConfrontations with other people's ideas, opinions and actions are part of a daily routine. Books like "Crucial Confrontations" show us how it looks like when stakes are high and results could strongly influence our lives. Having such book "on our side" help us to confrontate daily challenges successfully. For both side's sake. 
|
||||
|
|
|
|
|
|
|||
